Orders are typically processed within 1–3 business days. Once your order ships, you’ll receive a confirmation email with your tracking information.

Yes. If your order has not yet shipped, you may update or cancel it for a full refund. Contact us as soon as possible at Help@shoporangehouse.com with your order number. Once an order has shipped, it can no longer be canceled or modified.

Orders are typically processed within 1–3 business days. Once shipped, delivery generally takes 5–10 business days, depending on your location. Tracking information will be emailed to you as soon as your order is on the way.

Yes. Orange House® ships worldwide with full tracking and insurance coverage, ensuring your order is protected from the moment it ships until it arrives at your door.

Yes. We accept eligible returns within 90 days of delivery. Items must be unused, unworn, and in their original condition with all tags and packaging intact. To start a return, email Help@shoporangehouse.com with your order number.

Once your return is received and approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

If your order arrives damaged or defective, please contact us at help@orangehouse.com within 7 days of delivery. Include your order number and photos of the issue, and our Customer Care team will make it right.

Yes. If you’d like a different color or style, contact us at help@shoporangehouse.com and our team will help you with your exchange, subject to availability.

Care instructions vary by material and style. We recommend spot cleaning with a soft, damp cloth and avoiding harsh chemicals, excessive moisture, and prolonged direct sunlight. For specific care questions, contact our team.

Yes. Every Orange House® piece is backed by our Lifetime Quality Guarantee. If your item experiences a manufacturing defect or hardware failure under normal use, contact our team and we’ll make it right.

Need help? Email us anytime at help@mercerdistrict.com, or use the contact form at the bottom of any page on our website. Our Customer Care team will get back to you within 48 hours.